16.1 Denlyn Computers recognises the importance of protecting the privacy of personally identifiable information collected from customer. The purpose of this Privacy Statement, the word customer includes account holders, purchasers and/or prospective sales. Also included, sales, quotes, repairs or upgrades of personal computers the customer delivers to Denlyn Computers or Denlyn Computers collects. Denlyn Computers is bound by the s100 Australian Privacy Act 1988 (Cth) in relation to the handling of personal information. Personal information may include personal documents on paper, IT or computer information forming parts of personal computers.
16.2 Denlyn Computers collects personal information when services provided to customer. Personal information is used for contact details only where invoices, quotes, Pro-forma invoices or general communications are to be sent or enquired.
16.3 Denlyn Computers collects personal information directly from customer although Denlyn Computers may use internet information to obtain ABN numbers or further contact details to supplement required records.
16.4 Denlyn Computers collects personal information such as name, address, telephone number, and in some instances, financial details. Denlyn Computers does not collect sensitive information unless approved by customer in written form.
16.5 Denlyn Computers will use customer information to provide administrative functions associated with these services. Services include billing, contracts, invoices, quotes and client relationship purposes.
16.6 Denlyn Computers does not disclose customer information to third party services. Third party services include Marketing, advertising, other businesses, internet services and/or sales companies.
16.7 Denlyn Computers may collect and use certain non-personal information. Non-personal information includes identity of customer internet browser, type of operating system, IP address, internet service provider, hardware installed and software installed to optimise our goods and services with Denlyn Computers only.
16.8 To ensure the security, integrity and privacy of personally identifiable information of customer, Denlyn Computers uses a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
16.9 Denlyn Computers cannot be held responsible for loss of data transmission over the Internet. Internet includes instant messenger services, email and/or social utilities such as Facebook, Windows Live Spaces and any other form of chatrooms associated with direct communication via the internet.
16.10 Customer has sole right to access personal information Denlyn Computers holds and/or retains. Denlyn Computers has the right to refuse access to sensitive information of customer if Denlyn Computers believes customer is not whom they are to be. Denlyn Computers has the right to ask for proof of ownership by way of some form of identification such as driver’s license.
16.11 All requests for personal information must be done in person. Denlyn Computers reserves the right to refuse such requests via phone. Such requests are at the discretion of Denlyn Computers.
16.12 Information posted on bulletin boards and/or communicated in chat areas becomes public information. While Denlyn Computers endeavours to protect and respect customer privacy, Denlyn Computers cannot guarantee the security of any information customer discloses in a chat room or bulletin board.
16.14 Denlyn Computers may establish relationships with business partners that allow visitors to our internet site to link directly to sites operated by these partners. Some of these sites may be "co-branded" with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from customer that may be shared. Privacy Statements of other websites is bound at their own discretion and will apply to any personal information customer submits.
16.16 It is customer discretion to close their browser when finishing user session on Denlyn Computers website. No personal information is available on Denlyn Computers website. Customer, as an individual, is responsible for the security of and access to their own computer.
16.17 There are no downloadable programs or files on Denlyn Computers website. All such programs or files are downloadable from third party sites only. It is the sole responsibility of customer to ensure they have antivirus protection to avoid infection of virus's, trojans, malware, spam, webpage hijackers etc. Denlyn Computers holds no responsibility for infected programs or files downloaded by customer from third party sites. Denlyn Computers holds no responsibility for downloaded programs or files from third party sites that are corrupted, incomplete or incompatible. It is the sole responsibility of customer to ensure programs or files are suitable for the operating system customer has.
16.18 Whenever customer voluntarily discloses personal information over the Internet, this information can be collected and used by others. If customer posts personal information in publicly accessible online forums, customer may receive unsolicited messages from other parties in return. Customer is solely responsible for maintaining the secrecy of usernames and passwords and any account information.